Michael Scott: What is the most important thing for a company? Is it the cash flow? Is it the inventory? Nuh-uh. It's the people. The people. My proudest moment here was not when I increased profits by 17 %. Or when I cut expenses without losing a single employee. No, no, no, no, no. It was a young Guatemalan guy. First job in the country, barely spoke English. Came to me and said, "Mr. Scott, would you be the godfather of my child?" Wow. Wow. Wow... Didn't work out in the end. We had to let him go. He sucked.