Nicolette Nevin: Let's say your car has a rattle. So you take it to a mechanic and this guy's kind, polite, eager to help. For two days, he runs every test in the book. And then he calls you and says it's gonna set you back a thousand bucks. So you max out your credit card and on your drive home, guess what. You hear the same rattle. Or you could take the same car with the same rattle to another mechanic. And this guy is rude, uh, dismissive, arrogant, but he tightens a bolt, fixes the rattle, charges you five bucks. Problem solved.

Devon Pravesh: This is nothing like that.

Nicolette Nevin: No, because your car can't end up dead. Watch and learn. Conrad's the guy who tightens the bolt.