Olivia Baker: I wasn't sure if I should share this with you, but after hearing what you said, I think... I think it's all right. I found it on one of the old computers when I was cleaning up the store. Hannah wrote it.
Clay Jensen: "Reasons why not."
Olivia Baker: You're on there. At least once, possibly twice. Did... did she call you "Helmet"?
Clay Jensen: Yeah, she did.
Olivia Baker: Eleven reasons. She came up just short. But she left so many out. You know that, don't you? No matter how many reasons there might be "why," there are always more "why not."
Olivia Baker: She dreamed of going to New York to become a writer. I'm not sure when that dream began to feel impossible to her. Hannah was my dream. And now I get to dream for Hannah as well as for myself. And so do all of you. So, please, dream your dreams. And dream them for Hannah, and don't let anyone take them away from you. Don't ever let them go.
Olivia Baker: My daughter wasn't the perfect victim. There's no such thing. Hannah was a beautiful young woman. Full of life, and dreams, and passions, and fears, and failings like any other teenage girl. And we let her down. And people wanna point to the parents, but we didn't allow her to be bullied, and we didn't send her away when she came and asked for help, and we didn't send her back to class with her rapist. Boys bullied her and adults allowed it. You know, I don't know... a single woman who hasn't faced sexual assault, abuse, or worse. Not one. Many survive. My daughter didn't, and that's not her fault.
Olivia Baker: We don't always get second chances... to help people. To be there... in the right way. To love them. We don't always know everything a kid is going through. But, kids, they don't always tell you everything they're feeling. Not a day passes during this trial... in the months it took to get here that I don't wish I could have wrapped my arms around her and told her it would be okay. But I never had that chance. How can you fix something if you don't know what's broken? Hannah didn't tell us.
Olivia Baker: There are limits to what we can do to help another person, no matter how much we wish there weren't. So there's a limit to what we can do to protect them. And there are some things you just can't protect them from. I couldn't be there every time someone judged her or shamed her. I didn't always have the answers. I didn't always know all the right things to say. After everything that happened at Liberty High... Well, I think it was just too much for Hannah. After all that, it was just too much.
Olivia Baker: I sit in that courtroom, Tony, and I feel like I never knew my daughter. She kept all these... secrets. Why did she have so many secrets?
Tony Padilla: I think, uh... I think, sometimes, we aren't keeping secrets to hide from other people. I think, sometimes, we're keeping them to protect those people.
Hannah Baker: I'm never taking another picture again in my life.
Olivia Baker: Why?
Hannah Baker: A picture can be twisted and used against you, and haunt you forever.
Olivia Baker: My dear Hannah. Such drama.
Olivia Baker: Why didn't I just tell her she was pretty? Why didn't I just say she was perfect?
Jackie: Oh, Olivia. You did. I know you did, thousands of times.
Olivia Baker: I don't know if I did. Or I didn't enough, or... or not in the right way.
Tony Padilla: I have to apologize for not telling you everything. Hannah asked me to keep secrets for her. I wanted to honor that. But I've come to believe I need to share something with you. There are 14 audio files on there. You should listen to them in order. I have the original tapes, and for reasons you'll come to understand, I have them hidden somewhere very safe. But if you need those, I will bring them to you too.
Olivia Baker: What's on here? What kind of files?
Tony Padilla: I... I really think you should just listen. What happened to Hannah... I wish that would never happen to any other kid, ever. And if giving you this helps that, then... I'm sorry. I thought I was doing the right thing.